Feedback and Iteration

Design is an iterative process - you can't get it all right on the first try. Our design went through many cycles, each time considering new external feedback from instructors and user testers.

Extending Functionality of Taskboard

Looking back at our findings, one pain point that appeared time and time again was the stress mothers were receiving from having to take on the majority of the workload as a result of traditional gender expectations, despite their fulltime status. Thus, We extended the functionality of ‘home’ into a ‘dashboard’, containing a task board that keeps track of tasks performed in rotation between the child’s assignees, and a schedule to keep track of less frequent events such as appointments.

Resolving Taskboard Congestion

Even though the reason why tasks and events are on the same screen is because its related to the selected date, its hard for users to distinguish the difference and relationship between the two types of content

Solution: Split up the tasks and events into two separate screen This allows the user to only see one type of content on the dashboard at a time, which is mostly tasks since its more frequent The distinction between the two kinds of information is made more obvious with title headers

A/B Testing

A/B testing is a controlled experiment where you compare two or more versions of a page or flow in order to optimize a certain result or metric (Maués, Rodrigo). We decided to run AB testing on the 'creating task' user flow, and ultimately decided on the version that required less steps to achieve that goal by splitting up tasks and events.

Assignee Initials Unclear

The use of initials to indicate a person is inconsistent with other areas of the app, such as the schedule.

Solution: Use their profile pictures instead of the initials.

Heuristic Evaluation

A heuristic is a fast and practical way to solve problems or make decisions. In user experience (UX) design, professional evaluators use heuristic evaluation to systematically determine a design's/product's usability (Interaction Design Foundation). We conducted a peer-evaluation with the rest of the students in our course whose feedback can be found in the following:

  • Generation Concerns

    The app intro window says, "We will set you for parenting success," which made me expect an educational app tailored towards new parents.
  • Flexibility and efficiency of use

    For the video chat function, when you minimize the video chat into a small box on the side of the screen it is really hard to click on those buttons.
    Suggestions: remove the buttons when it is in small box mode. And you can tap it to go back to the full-screen mode.
  • Match between system and the real world

    Another problem is that there is an event adding function but the user is not allowed to delete an event.
  • Consistency and standards

    The invite help function in the task page is a little bit confusing to me, I’m not sure about the identities of the ladies in the list. Are they nannies as well? Why am I going to ask their help if they are not a nanny?
  • Help users recognize, diagnose, and recover from errors

    There is no way for users to ask for help or go through ani introduction tour to explore the app's functionality.
    Suggestions: This issue's severity is 3 and could be easily avoided through help chat, introduction tour, or even though a FAQs page.